If you’ve bought a hosting package and you’ve got certain inquiries relating to a particular function/feature, or in case you have come across a certain difficulty and you need help, you should be able to contact the respective customer service team. All web hosts deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, as the most effective way to solve a problem most often is to open a ticket. This type of communication makes the replies exchanged by both sides simple to track and permits the help desk support team members to escalate the case in case, for instance, a system administrator must interfere. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you must have at least 2 different accounts to get in touch with the client support staff and to actually administer the hosting space. Incessantly switching between the accounts can often be a nuisance, not to mention the fact that it requires a very long period of time for the vast majority of hosting companies to reply to ticket requests.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the support ticket system that we are using with our Linux web hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to remember several logon names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single location. So, if you’ve got a question or confront a predicament, you can touch base with our client service team representatives instantly. Our system features a clever search functionality. This goes to say that even in case you’ve sent an enormous number of tickets over the years, you’ll be able to find the one that you need in an instant. Additionally, you can see knowledge base recommendations for resolving commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything related to your semi-dedicated account from one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or face an obstacle, you can get in touch with our client service staff representatives right away without having to go to a different admin dashboard. You can search through your website files or check different settings within your account whilst submitting a new ticket or reading the answer to an older one. In case you have a vast number of tickets and you’d like to find a particular one, you can use the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in less than an hour regardless of the essence of your query or problem.