The customer support that you'll get from your web hosting company is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an active account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine website hosting supplier not from a reseller. If you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's quite possible that you will wait for a few days to have a reply to your query, therefore your sites may stay offline for a long time. In comparison, a supplier that offers different means of communication and has a support team that is available any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

We offer 24/7 customer, billing and tech support for all of our Linux web hosting. Even if you aren't our customer yet and you have some questions, we can help you in a timely manner and provide you with the necessary info, so as to give you the choice to make the very best decision when you obtain a new hosting account. We are available twenty-four seven, including weekends and holidays, and we provide numerous means of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have a couple of telephone numbers globally, so that you will be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for a few days to get assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we provide feature 24/7 customer and technical support, which means that whatever the issue you have, you'll be able to contact us and we'll help you in a timely manner. Our guaranteed reply time for every email message or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely exceeds twenty minutes. Furthermore, we provide phone support with several local numbers internationally plus a live chat, so that you will be able to contact us and find more info about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or an issue you have - payment methods, package specs, email configuration, hosting account settings, etcetera. If you use our services, you won't ever encounter a scenario where you need to wait for a couple of days to get a problem resolved like you will have to do with many other service providers.

24/7 Customer Support in VPS Servers

With our VPS servers, you won't need to wait for more than one hour so as to receive assistance for any issue that you could experience with the server or the software that comes pre-installed with it. We guarantee this short response time for all the support tickets that you open via your billing Control Panel or email messages which you send to our technical support crew. We have local telephone numbers in a couple of countries globally plus a live chat service where we can help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the various methods of communication, so whatever your question or issue is, there will always be someone to help you out right away. When you need help with third-party software, that you cannot install or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server from us, you'll be able to contact us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the apps which are pre-installed on your server. To contact us about a technical matter, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you would like to learn more about our services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in various countries around the globe. When you'd like to have assistance with third-party software that you can't deploy or manage properly, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.