Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your help requests will be responded to within maximum 60 minutes after the trouble ticket or email was received. If your issue requires additional assistance from a system administrator, we’ll direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be required for discovering the optimal solution. And if you make use of our Optional Admin Services package, all of the tasks included there will be executed whenever you specify.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • We’ll be at your disposal 24x7x365 to answer any inquiries that you may have about our Online Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also need help with server administration tasks, you can take a glance at our Optional Admin Services package, which includes data backup hard disk drive storage space, Operating System updates every week, server monitoring and restarting services, plus troubleshooting and installation services.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated web hosting plan is fitted out with our charge–free Online Control Panel, which boasts an integrated knowledge base and a collection of step–by–step video tutorials. Whenever you need help working with the Online Control Panel, just click the Videos or Help buttons in the top right corner.